Using the “Force Status” Function

The “Force Status” function can be very useful in certain situations, but also the cause of a lot of issues if used incorrectly. This function allows the user to manually set the order status, to any status. However, it is important to understand that the function only changes the “Order status”, it does not perform the actions related to setting the status, using the normal functions. I.e., Setting an order status from “On Order” to “Completely received” will not receive the order lines, update stock, and create receive history etc. Every time a user uses this function the user is reminded of this with a pop-up notification (Shown in step 4 in guide below).

As a rule of thumb, it is OK to use it to set the status back to a previous status, in cases where the order needs to be amended\changed and the status does not allow this. Once the change has been done, it can be set back to its original status. But be aware there might be cases where it might be better to use the appropriate functions to move it forward again.

To use the “Force Status” function: 

1. Open the order in question.
2. Click “Status” in the top text menu.
3. Select “Force Order Status Change”. 
4. The following dialog appear to warn that this function should be used carefully.
5. If you are using this function often it is possible to tick the “Don’t show this message again”, the message will then not re-appear until you restart TM Master.
6. Click OK and the following dialog should appear.
7. Select the “Status” you wish to set for the order, the list is long, and you may need to scroll it to find the status you wish to use. 
8. Enter a short comment to explain why this action is taken, this comment will be stored as part of the order history. As shown in example below.
9. Click OK and Save the order.

The order status has now been updated; you can now make your required changes.