An expired APRO test link does not usually mean there is a problem with your account or that you have failed the assessment.
Why Has My Link Expired?
Your APRO test link may have expired because:
- The scheduled test period has ended.
- You did not start the test before the deadline.
- A new test schedule or retake approval is required.
- You have already completed and submitted the test.
What Should I Do?
I Missed the Test or My Link Has Expired
Please contact the company, academy, manning agency, or training provider that arranged your APRO test.
They are responsible for:
- Scheduling tests
- Rescheduling tests
- Granting extensions
- Approving retakes
OneOcean Support cannot create new test schedules or issue replacement test links.
I Had a Technical Problem During the Test
If you experienced a technical issue, gather the following information before contacting support:
- User name
- Application number (if available)
- Date and time of the issue
- Screenshot of any error message
- Detailed description of what occurred
Examples of technical issues include:
- Assessment freezes
- Browser crashes
- Camera failures
- Microphone failures
- Connectivity errors
- Submission errors
OneOcean Support can investigate technical platform issues and advise whether further action is required.
Frequently Asked Questions
Can OneOcean extend my test deadline?
No. Test scheduling and extensions are managed by the organization that arranged your APRO test.
Can OneOcean send me a new test link?
No. New test links can only be issued by your organization.
Does an expired link mean I failed?
No. An expired link only means the test session is no longer available through that link.
I completed the test and now the link is expired. Is that normal?
Yes. Once an assessment has been submitted, the original test link may no longer be available.
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