APRO Test Retakes and Rescheduling Guide

Need to retake your APRO test? Has your test link expired? Do you need to change your scheduled test date?

This article explains how APRO test scheduling, rescheduling, and retakes are managed, and who you should contact for assistance. Many candidates contact OneOcean Support to request test extensions or new test schedules; however, these requests are typically managed by the organization that arranged the test.

 

Who Manages APRO Test Scheduling?

The organization that arranged your APRO test is responsible for:

• Scheduling your test
• Rescheduling your test
• Granting test extensions
• Approving retake requests
• Managing candidate records and eligibility

This may be your:

• Shipping company
• Manning agency
• Maritime academy
• Training center
• Other sponsoring organization

OneOcean provides the assessment platform but does not make decisions regarding scheduling or candidate eligibility.

When Should I Request a Reschedule?

You may need a reschedule if:

• You are unable to attend during the scheduled testing period.
• Your test link has expired before you started the assessment.
• You experienced internet connectivity issues that prevented completion.
• Hardware issues (camera, microphone, computer) prevented you from taking the test.
• You received instructions from your organization to take the test at a different time.

If any of these situations apply, contact the organization that scheduled your APRO test.

My APRO Test Link Has Expired

If your test link displays an expiration message, this usually means:

• The scheduled testing window has ended.
• The assessment session is no longer active.
• A new test schedule is required before another attempt can be made. 

What should I do?

Contact the organization that arranged your APRO test and request a new testing schedule. They will determine whether a new test session can be assigned.

How Do I Request an APRO Retake?

If you need to retake an APRO assessment:

• Contact the organization that arranged the test.
• Explain why a retake is required.
• Await their review and approval process.
• If approved, they will arrange a new assessment session. 

OneOcean Support cannot independently authorize or schedule retakes.

Technical Issue During the Test?

If you experienced a technical issue, gather the following information before contacting support:

• User name
• Application number (if available)
• Date and time of the issue
• Screenshot of any error message
• Detailed description of what occurred

Examples of technical issues include:

• Assessment freezes
• Browser crashes
• Camera failures
• Microphone failures
• Connectivity errors
• Submission errors

OneOcean Support can investigate technical platform issues and advise whether further action is required.

Frequently Asked Questions

Can OneOcean extend my APRO test deadline?

No. Test deadlines and scheduling are controlled by the organization that arranged your assessment.

Can OneOcean create a new APRO test link for me?

No. New test schedules and links must be arranged by your organization. 

I failed my APRO test. Can I immediately request another attempt?

Retake eligibility is determined by your sponsoring organization. Please contact the organization that scheduled your assessment.

I missed my scheduled assessment window. What should I do?

Contact the organization that arranged your test and request a reschedule. They will advise on the next available testing opportunity.