How to Check Automatic Data Exchange (ADE) Status

To check the status of Automatic Data Exchange (ADE), follow these steps:

• Log in with a vessel administrator account.
• Click on the COG wheel icon and select Support tools from the dropdown menu.

• Navigate to the Importer status page, take note of the following;

  - countdown timer for Time to import, Next export time must be counting down to the next cycle
  - Allow automatic import, Allow automatic export both must be "Yes"
  - If the Status column is reporting Error, click on the Importer Log tab.
  
  

• In the Importer Log tab, select the required filters/boxes as shown and click Search.
  
• Browse to the latest date with Error/Warning.
• Click on the latest Error/Warning to view the error details.

• Copy the entire error message if needed and send to support.